Delivery Policy
Delivery typically takes 3 to 7 business days within KL after the order has been accepted (either by deposit or full payment). Delivery time may vary depending on stock availability, delivery location, and product size.
Once we receive a confirmed order from our sales advisors, customers will be notified via WhatsApp on the next business day after the sales order is received. Our logistics department will then contact each customer by phone call to confirm the delivery date before the shipment is arranged.
All deliveries must be signed upon receipt of the product. Customers are responsible for inspecting the product at the time of delivery and ensuring that it is in good condition.
Customers must provide a complete and valid shipping address, and someone must be available at the location to receive and acknowledge the package.
Please note that confirmed deliveries cannot be changed on the day of delivery. If a second delivery arrangement is required, additional delivery charges may apply.
Warranty Terms & Special Conditions
Defective products may be repaired or replaced with new or refurbished parts, depending on the condition of the product. Any replacement or repair will not extend the original warranty period.
The warranty does not cover damages caused by misuse, accidents, normal wear and tear, incorrect voltage, natural disasters, or repairs carried out by unauthorized service providers.
Parts from demo units are not eligible for replacement with brand-new components.
Customers must present the Warranty Certificate or original invoice with complete customer details when requesting warranty service.
If the required documentation is not available or the warranty period has expired, a service charge will apply, excluding the cost of parts or accessories that may need replacement.
The warranty only covers broken or faulty parts. Parts that are functioning normally cannot be exchanged.
The warranty period begins from the date stated on the invoice.
On-site servicing is only available for the following products:
+Massage Chairs
+Treadmills
+Exercycle
+Duo Care
+Foot Massager
Payment Policy
Payments at Retail Stores
For purchases made at our retail outlets, customers may use the following payment methods:
VISA and/or MASTERCARD credit cards
Cash
Online banking transfers
Please note that e-wallet payments are currently not available at our retail stores.
For installment payments, approval depends on the type of credit card and the issuing bank. If your credit card is not eligible for installment payments through our retail terminals, customers may contact their respective banks to request a manual installment arrangement. All manual installment requests are subject to the bank’s approval.
Payments Through Online Retail Channels
For purchases made through our online retail platforms (such as our Facebook pages), payments can be made via online banking transfer to our designated bank accounts under the registered company name:
BANK NAME: MAYBANK BERHAD
TITLE: CAREUP (M) SDN. BHD. Formerly known as : LUXURY HEALTHCARE (M) SDN. BHD.
ACCOUNT NO: 551212648518
BANK NAME: PUBLIC BANK BERHAD
TITLE: CAREUP (M) SDN. BHD. Formerly known as: LUXURY HEALTHCARE (M) SDN. BHD.
ACCOUNT NO: 3225324411
BANK NAME: CIMB BANK BERHAD
TITLE: CAREUP (M) SDN. BHD. Formerly known as: LUXURY HEALTHCARE (M) SDN. BHD.
ACCOUNT NO: 8605855923
BANK NAME: HONG LEONG BANK
TITLE: CAREUP (M) SDN. BHD.
ACCOUNT NO: 18101046491
Privacy Policy
Information Uses
A. Website When you sign up as a member or use services provided through our website, we may collect and process your personal data, including:
Name Email address
Identity card number
Contact information
Billing information
Demographic information (such as gender and date of birth)
Providing your name, identity card number, contact information, and email address is mandatory in order to register as a member and use our services.
Purpose of Data Collection
We collect and process your personal data for the following purposes:
To register and manage your membership account
To process your orders and fulfil purchases
To provide a more personalized experience on our website
We may also use standard postal service providers to verify or supplement your address information to ensure successful delivery of your orders and to reduce operational costs associated with delivery procedures.
Website Usage Information
When you visit our website, we may automatically record certain information, including:
Internet Protocol (IP) address
Browser type
Access time
This information is used to:
Evaluate website performance
Identify where visitors come from
Track clickstream data (pages visited on our website)
These insights help us understand what users are most interested in so we can improve and enhance the user experience. The log file information collected is not linked to personally identifiable information.
Demographic Information
Your demographic information (such as gender and date of birth) may be used for security and verification purposes, including confirming your identity and ensuring that payment methods, such as credit cards, are used by the rightful owner.
Cookies
We may use session cookies together with log file information to provide a smoother browsing experience and to analyze website traffic and demographic trends in aggregated form.
Cookies are small data files stored on your computer’s hard drive by your browser that allow our website to recognize you when you return.
If you choose to disable cookies in your browser, our website will not automatically recognize you and you may need to manually enter your login ID and password each time you visit.
Social Media Interaction
We may also collect personal data through our social media platforms. When you interact with our official social media accounts (such as Facebook, Instagram, or YouTube), we may collect and use your information for the purposes described in this policy.
If you want, I can also help you create a complete professional Privacy Policy page including:
Data Protection & Security
Third-Party Disclosure
Data Retention
User Rights
Policy Updates
This makes the policy legally stronger and more professional for an e-commerce website.
Return & Refund Policy
All goods sold are non-returnable and non-refundable, except under specific circumstances outlined below.
Eligible Cases for Return or Refund
A return and/or refund may only be considered in the following situations:
Manufacturing defects in the product
Damage to the product during the delivery process
The product is confirmed to be defective or damaged by our technicians
Requests for return or refund due to manufacturing defects or delivery damage must be submitted within 7 days of receiving the order.
Return & Refund Procedure
To request a return or refund, please follow the steps below:
Send your return or refund enquiry via WhatsApp to 016-4042213.
After receiving your request, our team will contact you within 3 business days with further instructions.
If the issue involves a defective product, our technician team will conduct an on-site inspection.
If the product is confirmed to be defective and the request is approved by management, we will arrange a collection date for the item.
Once the request is approved, we will arrange collection of the item from your location.
Refund Processing
Refunds will be processed within 14 working days.
The refund period will be calculated from the date the returned item is collected.
CONTACT US
WhatsApp: +6016-4042213
MAIL: careup.my@gmail.com